Austen Group Ltd T/A Alton Ladders
Austen Group Ltd T/A Alton Ladders
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    Privacy Policy

    Your privacy is of paramount importance to us.

Privacy Policy

Privacy Statement

Austen Group Ltd T/A Alton Ladders is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.

The purpose of this statement is to explain to you what personal information we collect and how we may use it.

When you order, we need to know your name, address, email address and payment card details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process. 

We use your personal information solely for payment and billing purposes. 

We will only contact you with your consent. 

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. 

We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. 

We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us on unsubscribing from the mailing list or calling on 0117 330 2277

We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser, which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the European Union (EU). Your information will not be transferred outside the EU for any other purpose. 

If you have any questions about privacy please contact us at or call us on 0117 330 2277.

Delivery Information

We endeavour to get your specialist ladders to you as soon as we can. 

We can offer next day delivery for some of our stocked items. Next day delivery, we need to have your order by noon to allow us time to process your order and get it ready for despatch. Please note, carriers normally only deliver Monday to Friday, so an order placed on Friday for next day delivery will not be delivered until the following Monday.

View full Delivery Information

Terms & Conditions

For more information on our website's terms of use and sale, please click here.

© Austen Group Ltd T/A Alton Ladders. All Rights Reserved

Registered company number: 13894109

Registered address: 5A-E Babdown Airfield, Tetbury, Gloucestershire, GL8 8YL, United Kingdom

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